Welcome people professionally
Create a consistent arrival experience for visitors and building users.
A welcome with awareness
Concierge security
A professional first point of contact, with security responsibilities understood.
Define the role before filling the desk.
The front desk is where security meets the experience of your building. A concierge officer needs to welcome people, manage access and recognise when something needs attention. The service must fit the occupiers, the visitor journey and the standards of the property.
Manage access thoughtfully
Follow visitor, contractor and key-control arrangements without making the entrance difficult to use.
Keep building teams informed
Escalate incidents, faults and access issues to the appropriate person.
The specialist detail
Security within a professional welcome.
The visitor journey
Define the greeting, identity check, host contact and waiting arrangement. A visitor should know what happens next while the officer retains control of the entrance.
Information and discretion
Reception can handle sensitive information about occupiers, visitors and movements. Limit access to records and agree what may be shared with callers, contractors and other building users.
Role boundaries
Visitor assistance, security duties and facilities requests can overlap. Put those boundaries into the role brief so that a helpful reception service does not leave a security responsibility unattended.
Define these in the proposal
- Reception and visitor procedures
- Host and occupier contacts
- Key and access arrangements
- Security and facilities escalation
What we plan with youFrom the discussion
From the discussion
to the delivery.
We distinguish security duties from general reception tasks, then agree how they fit together. Building knowledge, appearance, communication and a practical handover are as important as the desk itself. Where wider building support is needed, the Facilities division can be brought into the service plan.
The delivery conversation
- Reception and access responsibilities
- Visitor and contractor arrangements
- Site presentation and communication expectations
- Incident reporting and building-team liaison
Before we talk
Useful answers.
Have a specific site or building in mind? Start with a conversation.
Talk to the teamIs this a security or reception service?
The duties are agreed for the building. Where the role includes licensable security activity, the appropriate licensing applies.
Can you coordinate with our managing agent?
Yes. Reporting, access rules and escalation can be aligned with the managing agent and on-site building team.
Connected expertise
Explore the next part.
SYREX Protection
Discuss your requirementDiscuss your building reception.
Tell us the location, the task and the timescale. We’ll connect you with the relevant team.
